Job Type
Full-time
Description
Yark Automotive is the largest dealership group to work for in Northwest Ohio! Representing 12 manufacturers,
Chrysler, Jeep, Dodge, Ram, Fiat, BMW, Subaru, Nissan, Mazda, Ford, Toyota, Chevy.
Consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support! We are focused on getting you the career in Automotive Industry that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporate owned dealership but the personal attention of a family owned business!
Customer satisfaction is a result of your personal work habits and ethics and is the most important part of your job function.
The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.
Primary Responsibilities:
o Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
o Ensure that common courtesy is shown toward all customers you come into contact with
o While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
o Keep up to date with all technical publications, Service Comm, and Asist terminal operations
o Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
o Address all original customer concerns before moving onto additional sales
o Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
o Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
o Participate in any Factory, or in-house sponsored training programs offered to you
o Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
o Perform any other duties assigned by Management
o Always come to work on time, ready to work, and in a clean uniform
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Requirements
Ideal candidates will have:
Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models is required
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State driver's license and good driving record
Required Education:
High school diploma or equivalent
Must have technical aptitude
Technical or trade school degree preferred
No phone calls please.
Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off
Comprehensive employee recognition programs.
Opportunities for career advancement.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
