Job TypeFull-time
Description
BMW of Toledo a Yark Automotive Dealership is currently looking to expand our Service department. Work for the largest dealership group in Northwest Ohio! We are consistently voted as one of the best employers in the region because we care about our employees. We are not the “typical car dealership” with unachievable goals and no support! We are focused on getting you the career in Automotive that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family-owned business!
Customer satisfaction is a result of your work habits and ethics and is of utmost importance as part of your job function.
The BMW Certified Service Technician is also responsible for setting goals for personal service improvement, and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.
Primary Responsibilities:
- Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
- Ensure that common courtesy is shown toward all customers you come into contact with
- While in the vicinity of the Service Drive, act as a secondary customer greeter to customers who have not yet been acknowledged
- Keep up to date with all technical publications, Service Comm, and assist terminal operations
- Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
- Address all original customer concerns before moving on to additional sales
- Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
- Ensure the customer’s vehicle is returned as clean, or cleaner than when it arrived
- Participate in any Factory, or in-house sponsored training programs offered to you
- Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
- Perform any other duties assigned by the Service Manager, ASM or Group Leader
- Always come to work on time, ready to work, and in a clean uniform
YAG123
Requirements
Ideal candidates will have:
- Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair services on various vehicle makes and models.
- Proven track record of achieving or over-achieving goals
- Outstanding communication skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Ability to read and comprehend instructions
- Ability to exercise good judgment
- Valid State driver’s license and good driving record
Required Education:
- High school diploma or equivalent
- Must have technical aptitude displayed by ASE certification
- Technical or trade school degree preferred
No phone calls, please.
Compensation:
- We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.
- Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that appreciates your drive, skills, and ability.
- When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug-free workplace.