TITLE: Body Shop Receptionist Administrative Assistant
POSITION INFORMATION:
The Receptionist/Administrative Assistant S/he is also responsible for receiving most of the incoming phone calls. S/he is sometimes the customer’s last contact with the dealership and therefore just represents the dealership in a friendly, professional manner.
DUTIES AND RESPONSIBILITIES:
- Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors, and others entering the office area
- Promptly and courteously answers the telephone
- Set up Towing for Customers
- Issue P.O.’s for Body Shop Towing and Assign to Repair Order
- Collects data using the Customer Information Form
- Collect Insurance assignments for the Insurance Companies and Process them in Schedulerand estimating System.
- Book appointments for damages appraisals, drop off and pickup
- May assist with proactive vehicle status class and customer follow-up calls
- Handle customer inquiries promptly
- Assists with marketing programs as appropriate
- Assists office manager or supervisor with filing, data entry and other tasks as requested
- Assures the comfort of visitors
- May handle cashier or other vehicle delivery responsibilities such as the dissemination of warranty and CSI information
- Schedule all Estimate appointments in Scheduler
- Schedule all Body Shop Drop off Repairs in Scheduler
QUALIFICATIONS:
- High school diploma or the equivalent
- Ability to read and comprehend instructions and information.
- Preferred one year experience of operating a cash register.
- Effective oral communication skills and excellent phone manners.
- Effective writing, math, and computer skills appropriate to the responsibilities of the position.
- Basic understanding of the collision repair process and administrative issues.
- Good interpersonal skills.
- Will be trained on the dealership computer systems, credit card machines, and other office machines.
- Professional personal appearance. Ability to work well with customers and employees. Positive attitude.
WORKING CONDITIONS:
The Body Shop CashierReceptScheduler will work at a desk which is in close proximity to the body shop garage. Will use a video Display Computer Terminal, Calculator, Copy machine, and Telephone. S/he will be exposed to noise, vibration, paint dust, Exhaust & paint fumes and other hazardous and nonhazardous materials.
Location: 550 Ridge Pike Conshohocken, PA, 19428, United StatesJob Category: Body Shop, CashierIndustry: Automotive, Body Shop, CollisionEmployee Type: Full TimePay $16.00-18.00 Per HourContact informationName: Don FieldingEmail: donf@conicelli.com