Do you enjoy helping others? Are you considered the “go to person” at work or in your community? Would your friends describe you as friendly and outgoing?
Toyota of Hollywood has an excellent opportunity for you as a full-time Customer Service Representative on the Body Shop team. We are looking for a dedicated individual who enjoys a fast-paced environment and can deliver extraordinary high quality customer service to our clientele.
Some of What We Offer:
Eligible full-time employees are offered medical, dental, vision & life insurance plans; paid vacation, sick time, holidays, training, 401(k), Weekly Pay, Team Oriented Work Environment & Employee Discounts
Job Summary:
The Customer Service Representative provides exceptional service and guidance to Body Shop customers. This position responds to questions and concerns, and provides guidance on transactions, inquiries, or complaints from customers.
Essential Duties and Responsibilities:
- Educates customers about brand/dealership vehicles and services over the phone, email, and through face-to-face briefings.
- Promotes a lasting relationship with customers.
- Develops and monitors the results of the customer service questionnaire.
- Monitors customers’ accounts and updates their vehicle status.
- Reviews the Body Shops policies and procedures with customers and has customers sign necessary paperwork.
- Checks-in vehicle, takes photos of the vehicle to attach to the customers file.
- Conducts outbound calls to follow-up with the customers and ensure their questions are answered.
- May perform other duties as requested.
Ready to apply? Here are our minimum requirements:
- High school diploma or general education degree (GED) preferred
- Experience working in the automotive industry, (i.e. body shop, dealership, etc.)
- Previous experience in a Customer Service role
- Have relationship building skills and committed to providing exceptional customer service
- Bilingual (English & Spanish) preferred
- Valid driver’s license and good driving record
- Pass a criminal background check and drug test
- Be authorized to work in the United States
EOE M/FProud to be a Drug Free WorkplaceJob Type: Full-timePay: From $15.00 per hourAPPLY TODAY AT: https://www.toyotaofhollywood.com/careers/
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Ability to Relocate:
Hollywood, FL 33021: Relocate before starting work (Required)Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.