Parts Counterperson or Assistant Parts Manager
REVISED: 2/2021The Parts Counter-person sells, at retail, parts to all available customers over the counter, through the shop, or on the phone.
DUTIES and RESPONSIBILITIES:
SPECIFIC TO THE FRONT COUNTER:
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Pull purchased parts from stock.
- If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
- Answer phone calls, providing price quotes and other information.
- Assist outside sales representatives with their orders.
- Set up for daily shipments, delivery, or pick-up.
- Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required.
- Solicit assigned accounts by phone.
- Count, weigh, or measure items in incoming and outgoing shipments to verify information against bills of lading, invoices, orders, and other records.
- Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
- Affix shipping labels on packed cartons or stencil identifying shipping information on cartons, using stenciling equipment.
- Unpack and examine incoming shipments, reject damaged items, record shortages, and correspond with shippers to rectify damages and shortages.
- Receive unsold products returned by the parts driver.
- Answer parts phone when the front counter is overloaded.
- Ensure that before parts can be charged out, that the technician presents a hard copy of the repair order.
SPECIFIC TO THE Rear COUNTER:
- Assist service technicians in selecting parts needed for repairs in process.
- Match Purchase orders and invoices, approve, and forward to the Parts Manager.
- Order parts not in stock if, after discussion with A.S.M. it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
- Notify the A.S.M. and the customer that the ordered parts have been received.
ALL COUNTERPEOPLE:
- Be friendly, professional, and efficient when working with all customers, both on the phone and in person. Refer all unresolved customer problems to the Parts Manager.
- Provide the same high level of service to the other dealership departments as is given to other customers.
- Issue credits for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Exceptions must be approved by the Parts Manager or Assist Parts Manager.
- Ensure that all charges are signed by the customers and printed.
- When making tax-exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, CVV number, and signature is obtained.
- Present the customer with the white copy of the invoice after removing the “tear strip.”
- When doing business with regular cash customers, ensure that their “customer” number is recorded to assure proper customer tracking. ( RETAIL CASH ) should never be used for any purchases.
- Keep front and rear counter areas clean and uncluttered.
- Replenish assigned inventory daily.
- Advise the Parts Manager when areas of the department are not in satisfactory condition.
- Keep current on new products and product updates.
- Participate in all training programs that are made available.
- Clean computer terminals and printers daily.
- Advise the Parts Manager immediately of any potentially hazardous condition or damaged tools or equipment or building repairs.
- Maintain KPA training for Hazardous Waste handling.
- Maintain a good working attitude and cooperate with fellow employees.
Qualifications:High school diploma or the equivalent. Ability to read and comprehend instructions and information. One year of experience in an automotive parts department. One year of sales experience. Professional personal appearance. Ability to work well with the public, sometimes with several customers at a time. Will be required to wear a dealership-provided uniform.
WORKING CONDITIONS:This is a physically demanding position. Will move throughout the parts shelves all day, reaching and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter, of which the surface is approx. 44 inches from the floor. Will use a Video Display Computer Terminal, Calculator, Copy machine, and Telephone. When delivering parts to the service department and body shop, will be exposed to noise, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials.
POSITION INFORMATION:REPORTS TO: Parts ManagerLocation: 1222 Ridge Pike Conshohocken, PA, 19428, United StatesJob Category: CounterpersonIndustry: Automotive, PartsEmployee Type: Full Time
Contact informationName: Mark McDonoughEmail: mmcdonough@conicelli.com