The Knauz Automotive Group has been a fixture in Chicago's Northshore since the Knauz family opened their first dealership, in 1934. Although we have grown over the years, we remain a local family-owned business and well-grounded in the communities in which we operate. The success of Knauz Automotive Group is rooted in our exceptional team. Our sustained growth has been fueled by our family values and passion for providing our customers with exceptional sales and service experiences.
As a member of the Land Rover Service team, you'll assist customers to ensure their Land Rover performs at its best. Our dealership is like no other and our servicing experience is too! Be a part of a team that will push you to succeed, earn, and help you achieve your highest potential.
What's in it for you? When you join our team, you become part of the Knauz Automotive family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!
What Are We Looking For?
As an innovative and highly respected leader in the automotive industry, we are looking for a driven, diligent, thorough and experienced Service Advisor to join our Land Rover service team. Saturday Hours may apply
We offer a highly competitive compensation and benefit package with an outstanding 401(k) program. If this sounds like your dream job, then we have the perfect opportunity and want to hear from you!
Responsibilities for Service Advisor
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Qualifications for Service Advisor
- 3 years experience required
- Working knowledge and experience of automotive products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
- Availability for Saturday shifts
- Professional appearance and work ethic
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test and possess a valid driver license.
