Performs vehicle repair and maintenance work as assigned by dealer and factory standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Receive repair orders from the dispatcher and take them to the stall area.
- Perform work as outlined on repair orders with efficiency and accuracy by dealership and factory standards.
- Diagnose the cause of any malfunction and perform repair as authorized.
- Communicate with the Parts Department to obtain needed parts.
- Tag and save parts, and turn in parts, if the job is under warranty or if requested by the customer.
- Advise the service advisor immediately if any additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
- Document work performed.
- Road-test vehicles to ensure repair has addressed the customer complaint.
- Quality check work performed.
- Attend training classes.
- Keep abreast of factory technical bulletins.
- Ensure that customers’ vehicles are kept clean.
- Administer safety and housekeeping policies and procedures
- Understand and follow federal, state, and local regulations, governing service repair work.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or, two years of experience in an auto body repair facility, one year of supervisory experience and/or training or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees and to individual customers.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR); ASE Certification preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.
Job Title: General Service TechnicianDepartment: ServiceReports To: Service ManagerFLSA Status: ExemptSchedule:Monday through Friday 8:00 a.m. – 5:00 p.m. (Based on business levels some additional hours, including weekends, may be required).
[*] This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).